Details to provide for troubleshooting issue

While contacting the Leap support team over socials on Website or Twitter for any support query, we appreciate your first message with the below details for the respective case.

Issue related to Leap Browser Extension

• Name of browser

• Any error code/message displayed on your screen

• Extension version - Check Leap Wallet form factor version

• Details of the transaction you are trying to perform

• Screenshot of the console tab for your Leap extension in an expanded view.

  • Shortcut key for Console on Windows - Ctrl + Shift + I

  • Shortcut key for Console on Mac - Command + Option + I

  Video on how to share a screenshot of the Console tab with Leap Wallet devs for expedited resolution

  Untitled

  1. Expand view in your browser for Leap Wallet

  2. Press Ctrl + Shift + I or shortcut key for your system

Issue related to Leap Mobile App

• Mobile App version - Check Leap Wallet form factor version

• Any error code/message displayed on your screen

• Details of the transaction you are trying to perform

Issue related to dApp connection

• Name of dApp

• Where are you accessing dApp?

  • Leap dApp browser or desktop

• Error code displayed on your screen

Issue related to token balances

• Name of token

• Name of chain you are facing the issue on.

Issue/answer for questions while accessing Ledger with Leap Wallet

• Name or version of Ledger you are using

• Are you able to connect to them via Bluetooth?

• Name of any other crypto or web 3.0 wallet on your mobile device (If you are accessing Ledger on a mobile app with Leap)

Issue related to Swaps

• Name of source and destination chain

• Name of From and to asset

• Relevant transaction hash generated in swaps transaction

• Wallet address if you are comfortable sharing it.